How You Will Make an Impact:

You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities:

- Drive product adoption, ROI realization & customer advocacy
- Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing
- Manage post-go-live customer relationships & escalations
- Track customer health & usage metrics, driving proactive engagement
- Collaborate with Product teams on customer feedback & roadmap inputs
- Identify growth & cross-sell opportunities
- Conduct training, workshops & assessments
- Maintain accurate customer data in CRM

What You Bring to the Team:

- 3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management




- Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM/EAM/FSM). Working experience in SAP , IBM Maximo is a plus
- Robust understanding of SaaS platforms & customer lifecycle management
- Excellent communication & stakeholder management skills
- Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus
- Engineering background (Mechanical / Chemical / IT / Computers) preferred
- MBA is a plus

Skills: Ibm Maximo, customer lifecycle management, Sap

Experience: 3.00-8.00 Years

📌 Customer Success Manager (Hyderabad)
🏢 Innovapptive
📍 Hyderabad