- Monitor IT systems and networks using various tools and dashboards.
- Identify, troubleshoot, and resolve technical issues in a timely and skilled manner.
- Escalate complex or urgent issues to other teams or vendors as needed.
- Perform routine system administration tasks such as patches and user management.
- Document incidents, problems, and solutions in our IT service management system.
- Provide excellent customer service and satisfaction to internal users seeking technical assistance.
- Collaborate and communicate effectively with stakeholders in the USA and other countries where Lakeshore operates.
- Follow IT policies, procedures, and best practices.
- Seek out opportunities to document, improve, or automate support processes to provide effective and efficient support.

Qualifications

- Computer Information Systems or similar degree,



or comparable experience.
- 12 years of technical support experience; previous Desktop Support experience a plus.
- Solid grasp of troubleshooting Windows, Mac, iPhone and Android® technologies.
- Self-motivated with good time management and organizational skills.
- Highly flexible, possess a willingness to learn and can adjust to changing business needs.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Ability to perform at a high level without close supervision.
- Ability to translate technical terms into nontechnical language.

Skills: Process Improvement, Technical Support

Experience: 3.00-6.00 Years

📌 Support Technician (Bengaluru)
🏢 Tech SMC Square
📍 Bengaluru