Roles and Responsibilities:

- To ensure installation, commissioning, trouble shooting of heating products, heating service products and to demonstrate the fuel savings to customer.
- Single point contact with customer.
- Handling customer complaints & trouble shooting of technical issues / failure analysis / operational issues, etc.
- Visiting customer in warranty / proactive conditions.
- Submitting service reports & plan of actions to customer preventive maintenance planning.
- Validation & Efficiency trial of products and Generating field data for product improvement.
- Licensing program for TCA for heating & service products and I&C; audit of TCA installations.
- Reduction in FOC due to I&C;
- Getting customer good reference letters
- Walkthrough installation
- Enquiry and execution of branded service jobs like RLA, health checkup, HAZOP, IIOT, I Serve etc. etc.





Critical Competencies for the Job:

Functional:

- Good communication skills and ensuring positive customer relationship management
- Analytical ability
- Process and result oriented
- Willingness to travel
- Networking and interpersonal skills
- Good presentation skills
- Knowledge on boiler, Thermic fluid heater, oil & gas burner, field instruments, PLC will be preferred

Behavioral:

- Positive / Proactive thinking
- High customer centricity
- Ownership of responsibilities
- Should be able to collaborate with the team

Skills: Network Configuration, System Installation, Troubleshooting, Documentation Skills, Technical Support, Customer Service

Experience: 3.00-8.00 Years

📌 Service Engineer (Hyderabad)
🏢 Thermax
📍 Hyderabad