Customer Care Professional (Mumbai)

Customer Care Professional (Mumbai)

07 Aug
|
GM MODULAR
|
Mumbai

07 Aug

GM MODULAR

Mumbai

Key Responsibilities

- Gain a deep understanding of customer experience, identify, and fill product gaps and generate current ideas that grow market share, improve customer experience and drive growth
- Create buy-in for the product vision both internally and with key external partners
- Develop product pricing and positioning strategies
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on business and customer impact
- Work closely with engineering teams to deliver with quick time-to-market and optimal resources
- Drive product launches including working with public relations team, executives, and other product management team members
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
- Act as a product evangelist to build awareness and understanding
- Represent the company by visiting customers to solicit feedback on company products and services




- Product training to be given as an when required

Requirement:

- Proven work experience in product management or as an product manager
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong problem-solving skills and willingness to roll up one s sleeves to get the job
- Skilled at working effectively with cross functional teams in a matrix organization
- Excellent written and verbal communication skills
- MS/BS degree in Computer Science, Enginering or equivalent preferred

Skills: Customer Experience, Product Management

Experience: 3.00-8.00 Years

📌 Customer Care Professional (Mumbai)
🏢 GM MODULAR
📍 Mumbai

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