07 Aug
|
Flipkart
|
Guwahati
Job Summary
1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics.
2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders.
3. Establish process governance for the happy flow of shipments to the customers doorstep.
4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business.
5. Operational knowledge of logistics / Courier/ SCM .
6. Skill & knowledge of operating ERP used in logistics/Courier.
7. Should know computing skills especially reasonable knowledge of MS Office.
Skills: operational support , Customer Handling, Complaints
Experience: 1.00-5.00 Years
📌 CX Buddy (Guwahati)
🏢 Flipkart
📍 Guwahati