- After sales service of warranty claims through Channel partners.
- Administer and perform all activities in line with the company procedures regarding service department.
- Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
- Maintain inventory of spare parts for service Centre.
- Leading training and motivating team ensuring optimum performance.
- Engaging & Keeping the team spirit high ensuring minimum attrition.
- Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
- Manage customer complaints and ensure the TAT targets at all the branch levels.
- Ensure the service SLAS and KPIs are met as per the business requirement.
- Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role: Service Engineer

Industry Type: Automobile

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: B.Tech/B.E. in Any Specialization

📌 Branch Service In charge- Bengaluru
🏢 Exide
📍 Bengaluru