Role & responsibilities

- As a Manager in the Process Excellence & Design team, you will play a pivotal role in shaping the strategic direction of seller experience. The role demands a deep understanding of optimizing experience delivery while ensuring operational efficiency and cost-effectiveness.
- You will lead initiatives aimed at improving contact center performance, reducing operational costs, and enhancing the overall seller journey. A strong focus on automation, process re-engineering, and data-driven decision-making will be key to success in this role.

About the team

- The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a robust focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement

Skills: Operational Excellence, Business Excellence, Process Excellence, Process Optimization, Cost Optimization, Process Improvement

Experience: 4.00-9.00 Years

📌 Process Excellence Manager (Bengaluru)
🏢 Flipkart
📍 Bengaluru