Role Purpose:

- Responsible for handling Bill Cycle run and resolving issues during the Bill cycle run.
- Handling bill rejections, rating, and re-rating of CDRs.
- Solving incident tickets and work orders from different departments, ensuring fast recovery of business processes in coordination with the departments.
- Correcting erroneous data through manual intervention and workarounds, and proactively preventing errors.

Core Competencies, Knowledge, and Experience:

- Robust understanding of Netcracker Billing system (NRM).
- In-depth knowledge of Billing & Rating applications.
- Proficient in handling production issues (L2 application operation).
- Excellent knowledge of Oracle SQL and PLSQL.
- Skilled in handling Linux systems.
- Proficient in Unix/Shell Programming.
- Experienced in using ticket systems (e.g., ITSM, Remedy).

Roles and Responsibilities:





- Focus on activities that help identify and manage changing customer/business/user needs regarding IT requirements, ensuring customer satisfaction with Vodafones IT products and services in line with the Customer Service Management strategy.
- Provide technical advice and administration across the IT lifecycle for all end-users.
- Maintain a good understanding of established concepts and procedures in IT operations, including administration and maintenance of assigned applications, services, systems, and solutions.
- Manage incident, problem, change, and release management, as well as vendor management, to drive improvements through innovation, best practice techniques, and collaboration.

Skills: Oracle Sql, Plsql

Experience: 4.00-9.00 Years

📌 Application Support-NetCracker Billing System (Pune)
🏢 _VOIS
📍 Pune