Job description

We are hiring for one of the leading NBFC.

Job Title: Customer Service Executive

Department: Customer Service - Contact Centre

Location: Jaipur

Experience Level: 6 months to 4 years

Skills and Qualifications:

- Good communication and interpersonal skills

- Customer-focused attitude

- Ability to handle and resolve customer queries efficiently

- Understanding of loan servicing processes is a plus

- Positive problem-solving skills

- Detail-oriented with excellent organizational abilities

- Basic Knowledge of MS excel, MS outlook

Responsibilities:

- Respond to customer inquiries via phone or email

- Provide accurate information regarding loan services

- Address and resolve customer concerns or complaints

- Collaborate with team members to ensure a seamless customer

experience

- Maintain thorough knowledge of loan servicing policies and procedures

Preferred Skills:

- Previous experience in customer service

- Familiarity with loan servicing operations

- Ability to handle challenging customer interactions with tact and

professionalism

Skills: Customer Relationship, Customer Support, Inbound, Outbound, Customer Service

Experience: 0.00-4.00 Years

📌 Customer Service Executive - Jaipur
🏢 Vrinda Consultants
📍 Jaipur