Responsibilities:

- Provide first-line technical support for TripGain's products and services.
- Troubleshoot basic technical issues and identify solutions (L1 support).
- Communicate effectively with customers to understand and resolve their queries.
- Assist customers with understanding and utilizing TripGain's products, ensuring a seamless experience.
- Document customer issues and solutions in the support system for future reference.
- Collaborate with the product and engineering teams to escalate and resolve complex issues.
- Provide feedback to help improve product features and performance.

Desired Experience:

- Minimum 3+ years of experience in product support, technical support, or customer service.
- In-depth knowledge of networking concepts and technical fundamentals.
- Strong verbal and written communication skills in English.
- Excellent analytical and problem-solving skills to troubleshoot and resolve issues.
- Basic technical troubleshooting skills (L1) with a focus on SaaS products.
- Hands-on experience or a positive understanding of tools like CURL, Postman, SOAPUI.
- Experience in supporting SaaS products is highly preferred.

Skills: Customer

Experience: 3.00-6.00 Years

📌 Customer Success & Support Lead (Delhi)
🏢 Tripgain Travel & Expense Management Solutions Private
📍 Delhi