07 Aug
|
Peoplefy Infosolutions Private
|
Pune
07 Aug
Peoplefy Infosolutions Private
Pune
We have an opening for Service desk role for Pune Location with one of our top Global Clients.
Job description :
Mandatory Skill sets :
Much have experience in ticket management/service request/L1 incident management.
- Should have experience in windows troubleshooting via call/tickets
- Must have troubleshooting experience in Active directory, LAN, DNS, & basic windows application tools.
- Must have experience in any ticketing tools (SNOW, HP ALM, JIRA, BMC Remedy, Cisco Citrix)
- Should have experience in escalation management & should know how to route a service request to different depts. (e.g. if a L1 ticket is not resolved how to route it to L2)
Skills: Lan, Active Directory, Ticketing Tools, L1, L1 Support, Dns, Service Desk
Experience: 5.00-10.00 Years
📌 Service deskSupport Role) (Pune)
🏢 Peoplefy Infosolutions Private
📍 Pune