Job Description

About the Role

Freshworks is seeking a high-performing Manager of Outbound Sales to lead our Bangalore-based outbound Account Executive (AE) and Business Development (BD) teams focused on the Freshdesk product segment for the North American market. In this role, you will own the end-to-end sales lifecycle for your territory, driving everything from outbound pipeline generation strategies to deal closure. This is a critical leadership hire designed to accelerate market share and revenue growth in North America, requiring a leader who excels in navigating complex customer support software landscapes. As an onsite, night-shift role, you will serve as the strategic anchor for the team, bridging the gap between our India headquarters and our NA prospects.

What You'll Do

- Manage, coach, and scale a team of outbound Account Executives and Business Development Managers, taking full accountability for the team’s overall delivery, quota attainment, and skilled growth.

- Oversee the end-to-end sales lifecycle for the Freshdesk segment, scaling processes to support a performing team of AEs/BDs while maintaining high-touch mentorship and individual professional development.

- Establish clear performance standards and operational metrics for the outbound AE & BD teams,



running regular pipeline reviews and check-ins to ensure goals are hit.

- Analyze regional territory data and outbound campaign metrics to optimize messaging, outbound sequencing, and market penetration strategies for customer support software buyers.

- Spearhead the adoption of "AI at the last mile" by integrating generative AI tools to personalize outbound outreach at scale and leveraging real-time conversation intelligence to optimize discovery and closing sequences.

- Foster a high-performance and inclusive team culture centered on psychological safety, ensuring every member of the team feels empowered to innovate and share feedback.

- Utilize predictive analytics and AI-driven insights to maintain tournament hygiene, proactively identifying operational bottlenecks and driving data-backed interventions to ensure consistent quota delivery.

- Actively participate in strategic deal structuring and join key prospect calls to coach AEs on advanced negotiation tactics and objection handling.

- Collaborate cross-functionally with Product, Marketing, and Sales Operations to align outbound strategies with new Freshdesk features and regional campaigns.

📌 Manager - Outbound Sales (CX - NA) (Bengaluru)
🏢 FreshWorks
📍 Bengaluru