Position Customer Service Executive Job Brief We are looking for a proactive detailoriented and customerfocused Englishspeaking Customer Service Representative to assist in handling resident inquiries leaserelated documentation and maintenance requests for our residential properties This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams Roles and Responsibilities Respond to general property inquiries and provide accurate policyaligned information of Leasing to applicants take applicant details Handle maintenance requests and ensure timely followup and resident satisfaction Communicate clearly and consistently about rent payments Rent due dates and payment portals Maintain accurate and uptodate records of resident interactions issues and requests Collaborate closely with property managers leasing teams Maintenance Workorder Team Support marketing communication and resident engagement activities Participate in special tasks or projects requiring English language support Requirements and Skills Bachelors Excellent verbal and written communication skills in English Previous experience in customer service preferably in property management or a similar field Strong communication and interpersonal skills with the ability to build rapport and resolve issues effectively Exceptional problemsolving abilities with a customerfocused mindset Proficient with Microsoft Office Suite and property management software experience with Yardi Outlook or similar is a plus Ability to multitask and manage time efficiently in a fastpaced setting High school diploma or equivalent Associates degree or higher is a plus Ability to work independently and as part of a team Benefits and Perks 5 working days only Provident Fund Medical Insurance Yearly Bonus based on Performance Yearly Appraisal Paid Vacation and Sick leaves Paid Holiday Gratuity

📌 Customer Service Executive (Mumbai)
🏢 Navkar Business Services
📍 Mumbai