Job Description Job Post :- Partner Relationship Manager - Operations

/n Work Location: Ahmedabad
/n Workdays: Monday to Friday
/n Role Overview:
/n The Partner Relationship Manager will be the single point of contact for company's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities.
Working knowledge of ISO/certification report formats is expected.
/n Key Responsibilities:
/n /n Own the complete relationship lifecycle with company's partners such as onboarding, ongoing coordination, and continued engagement.

/n Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.

/n Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.

/n Track report submission flow between partners, auditors, and internal teams, ensuring basic compliance with required formats and timelines.
/n Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.
/n Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.
/n Liaise with internal teams for contract review, quotation support, and certification cycle planning.
/n Maintain accurate records in the CB management system / CRM for tracking partner status and history.
/n Support nonconformity follow-up coordination and closure verification tracking (administrative,



not technical review).
/n Prepare basic MIS/status reports and dashboards in Excel for management visibility.

/n Handle day-to-day customer communication with a robust focus on responsiveness and professionalism.

/n /n Must-Have Skills
/n /n Excellent verbal and written communication skills, this is the single most important requirement.
/n Strong client / partner relationship management ability.
/n Sharp time management, able to juggle multiple partner accounts and deadlines without dropping the ball.
/n Basic working knowledge of ISO management system standards (e.g., ISO 9001) and how certification reports should be submitted.
/n Comfortable with Microsoft Excel, Word, and CRM / DMS tools for tracking and reporting.

/n Well organized, proactive, and able to work independently from the Ahmedabad office.

/n /n Good-to-Have Skills
/n /n Prior exposure to a certification body, audit firm, or compliance-driven service business.
/n Familiarity with IAF Mandatory Documents or accreditation body requirements.
/n Experience with certification management software or a similar CB/CRM platform.
/n Basic understanding of CAPA / nonconformity handling processes.

/n Exposure to process improvement or Lean/Six Sigma fundamentals.

/n /n Ideal Candidate Profile

/n /n 4–5 years of experience in client relationship management, business coordination, or operations - certification/compliance industry background is a plus but not mandatory.
/n Someone who enjoys owning relationships end-to-end and takes accountability for outcomes, not just tasks.
/n Comfortable being the primary escalation point for partners and coordinating across internal teams to get things done.

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