Job Description

About the Role

We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business.

You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, strong governance, and high customer satisfaction while protecting engineering productivity.

Key Responsibilities

Program & Portfolio Ownership

- Own delivery of projects across Fixed Bid, T&M;, and AMC/Subscription models

Establish and manage baselines for scope, schedule, effort, milestones, and billingTrack and control risks, dependencies, and variances using PMO-defined metricsEnsure adherence to the full delivery lifecycle:Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC

Client Communication & Governance

- Act as the single owner for all client-facing communication

Lead weekly status reports, review meetings, milestone sign-offs, and escalationsManage billing, invoicing, documentation handover, and project closureShield engineering teams from unplanned or ad-hoc client requestsLead QBRs and executive reviews with senior stakeholders

Cross-functional Execution

- Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors

Resolve cross-team dependencies and execution bottlenecks proactivelyEnsure readiness across design, testing, and deployment phases

PMO, QMS & Compliance





- Enforce PMO charter, SOPs, templates, and QMS standards

Maintain audit-ready documentation in ClickUpDrive PMO/QMS audits and closure of corrective actionsEnsure strict change control post scope and plan freeze

Scope Management & Revenue Growth

- Own scope management and formal change control

Convert approved change requests into revenue upsell opportunitiesBuild strong customer relationships to drive repeat business and account expansionIdentify new use cases and growth opportunities through execution insights

Key Skills & Competencies

- Strong program and stakeholder management

Excellent client communication and escalation handlingScope, risk, and change management expertiseCommercial and financial awarenessHigh process and documentation disciplineAbility to thrive in fast-paced, high-accountability environments

Tools & Technologies

- ClickUp, Jira, Smartsheet (or equivalent PM tools)

Google Workspace / Documentation toolsDashboards, reporting, and planning toolsHybrid Waterfall + Agile delivery models

Qualifications

- Bachelor's degree in Engineering, Technology, or related field

5–8 years of experience as a Project / Program ManagerExperience with enterprise clients and cross-functional programsStartup or IT services background preferredPMP certification – preferred

Why Join Us?

- High-ownership role with direct impact on customer success

Opportunity to work across cutting-edge technology programsStrong visibility with leadership and strategic accountsFast-paced setting with real growth opportunities

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