Job Description

Job Description: Customer Support Executive

Company: Sanskruti Homes

Role: Customer Support Executive

Salary: upto 25k

Job Overview

We are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails.

The candidate should have valuable communication skills in Hindi and English, and should be comfortable handling customers like in a call center environment.

Key Responsibilities

- Handle customer queries via calls, WhatsApp, Instagram, and email

Resolve issues related to:OrdersReturns & ExchangesRefundsDelivery delaysProvide clear and polite responses to customersTrack and update customer issues properlyFollow company policies while resolving casesMaintain quick response time (TAT)

Required Skills

- Good spoken and written English & Hindi

Clear communication and sentence framingGood call handling skills (like call centers)Ability to handle pressure and multiple chats at onceBasic computer knowledge (Excel is a plus)

Preferred Experience

- Experience in Customer Support / Call Center / D2C brand

Knowledge of returns, exchanges, and refund processesFamiliar with platforms like Shopify, WhatsApp, Instagram (bonus)

📌 Customer Support Executive (Dantil)
🏢 Sanskrutihomes
📍 Dantil