About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:

Key Responsibilities

- Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.

- Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.

- Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.

- Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.

- Design and implement quality control procedures, policies, and best practices for warehouse operations.

- Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.

- Observe and audit warehouse operations to identify gaps and opportunities for improvement.

- Develop and implement process improvements to optimize operations and uphold quality standards.

- Maintain and update training materials and documentation to reflect procedural and policy changes.





- Collaborate with cross-functional teams to investigate and resolve quality control issues.

- Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.

- Support continuous improvement through technology adoption and implementation of industry best practices.

- Prepare and maintain comprehensive documentation for training, audits, and quality control activities.

- Stay informed on industry trends and best practices in warehouse operations and quality management.

Preferred Qualifications

- Bachelor's degree and minimum 2 years of after-sales service experience.

- Proven expertise in training program development and delivery.

- Strong understanding of warehouse operations and quality control procedures.

- Exceptional communication, interpersonal, and coaching skills.

- Capability to multitask and prioritize in a dynamic work environment.

- Strong analytical and problem-solving abilities.

- Proficiency in Microsoft Office Suite or G Suite tools.

- Commitment to continuous improvement and quality standards.

- Technical background in appliance after-sales services which could contribute to content development.

Benefits

- Market-competitive salary and benefits package.

- Impactful role in enhancing warehouse operations efficiency and quality.

- Agile work environment with an innovative team.

- Contribution to a company revolutionizing the furniture rental industry.

📌 Technical Trainer - Home Appliances (Madhavaram)
🏢 Recognized
📍 Madhavaram