We are seeking an experienced Senior Operations Manager to lead end-to-end operational management of luxury residential interior projects. The role involves overseeing project delivery, managing P&L;, driving operational efficiency, and ensuring a high-quality client experience from concept to execution. The ideal candidate will collaborate with cross-functional teams, manage stakeholders, optimize operational processes, and ensure timely completion of high-value projects aligned with organizational goals. This position requires solid leadership, strategic planning, and multi-project management capabilities.
Key Responsibilities
- Take end-to-end ownership of project operations from concept to execution
- Build and maintain strong client relationships and ensure customer satisfaction
- Manage P&L; responsibility for the operations department
- Track and review operational processes against business targets
- Ensure high-quality customer experience across project lifecycle
- Collaborate with design and execution teams to finalize design and GFC drawings
- Manage customer negotiations, contracts, and payment milestones
- Develop short-term and long-term operational plans
- Define project management guidelines and operational frameworks
- Monitor key performance metrics for project delivery and efficiency
- Coordinate staffing, scheduling, and resource allocation
- Evaluate commercial contracts and project milestones
- Collaborate with leadership for performance goals and operational strategy
- Improve operational efficiency through process analysis and optimization
- Develop and onboard vendors across categories
- Hire and scale teams in collaboration with HR
- Analyze operational performance and recommend improvements
- Implement operational systems and process visibility frameworks
- Build relationships with department heads, partners, and vendors
- Drive cost optimization and productivity improvements
- Ensure compliance with local regulations and standards
- Manage multiple high-value residential projects simultaneously
Key Skills and Qualifications
- 12â15+ years of experience in operations or project management
- Experience in luxury residential interior projects
- Strong P&L; management and budgeting expertise
- End-to-end project lifecycle management experience
- Multi-project and multi-team management capability
- Stakeholder and client relationship management skills
- Vendor management and onboarding experience
- Process improvement and operational efficiency expertise
- Project planning, scheduling, and delivery management
- Contract negotiation and commercial understanding
- Resource planning and team leadership skills
- Strong communication and interpersonal abilities
- Qualification: B.Arch / B.E. Civil + PG/Diploma in Interior Design / Project Management
- Certification in Construction / Project Management preferred
- Willingness to travel as per project requirements
- ERP implementation experience (nice to have)
- Strategic operations planning and KPI management experience
- Cost optimization and budgeting expertise
- Leadership experience in scaling teams
- Knowledge of process automation and operational tools
Apply by sending your CV to
[email protected]
📌 Senior Operations Manager (Mumbai)
🏢 Important Group
📍 Mumbai