Job
Summary

We are
seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO
environment. The ideal candidate will be responsible for managing daily
operations, driving process excellence, ensuring SLA compliance, improving
customer satisfaction, and leading high-performing teams while maintaining
quality, productivity, and regulatory standards. Experience in US Insurance
Back Office processes is mandatory.

Requirements

Key
Responsibilities

- Manage end-to-end US
Insurance Back Office operations across Life, Health, Property &
Casualty (P&C;), or Claims processes.

- Lead, mentor, and develop Team
Leaders and Operations Associates to achieve business objectives.

- Analyze operational data and
implement process improvements to enhance efficiency and reduce costs.

- Collaborate with clients and
internal stakeholders to resolve operational issues and improve service
delivery.

- Conduct regular performance
reviews, coaching sessions,



and talent development initiatives.

- Ensure compliance with US
insurance regulations, company policies, and client-specific guidelines.

- Manage workforce planning,
capacity utilization, and resource allocation.

- Handle escalations and ensure
timely resolution of customer and client concerns.

- Support transitions, process
migrations, and implementation of new business.

- Drive operational excellence
through KPI monitoring, quality management, and continuous process
improvement.

Experience

- 5–7 years of experience in US
Insurance Back Office Operations within a BPO/KPO workplace.

- Minimum 3–5 years of experience
managing teams in an operations leadership role.

- Experience handling US insurance
processes is mandatory.

- Experience in Life, Health,
Property & Casualty (P&C;), Policy Administration, Underwriting
Support, or Claims Processing is preferred.

📌 Manager Insurance Operations (Kaladwas)
🏢 Leading
📍 Kaladwas