07 Aug
|
Recognized
|
Kochi
A well -established 3 -star hotel in Kochi, is looking for a courteous and efficient Front Office Assistant with prior hotel front office experience. The candidate will be responsible for ensuring smooth front desk operations and delivering excellent guest service.
Key Responsibilities:
- Greet guests warmly and ensure a pleasant check -in and check -out experience
- Handle room reservations, guest registrations, and billing procedures
- Answer phone calls, emails, and guest inquiries professionally
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Maintain accurate guest records and front office documentation
- Handle guest complaints and requests promptly and courteously
- Ensure compliance with hotel policies and service standards
- Manage cash handling and billing transactions responsibly
Requirements
Eligibility & Requirements:
- Prior front office experience in a hotel (3 -star hotel background preferred)
- Good communication skills in English (knowledge of Malayalam/Hindi is an advantage)
- Pleasing personality with a customer -focused attitude
- Basic computer knowledge and familiarity with hotel PMS software
- Willingness to work in shifts, including weekends and holidays