We are seeking a dedicated and customer-focused Customer Support Executive to join our Real Estate Group. The role involves handling customer queries, managing property-related documentation, ensuring smooth communication between clients and internal teams, and providing an excellent customer service experience throughout the sales and post-sales process.

Key Responsibilities:

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Customer Interaction & Query Resolution

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Act as the first point of contact for all customer inquiries (calls, emails, walk-ins).

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Provide accurate and timely information regarding projects, pricing, documentation, and possession.

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Address complaints and ensure quick resolution while maintaining a positive customer experience.

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Sales & Post-Sales Support

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Assist the sales team with customer follow-ups, booking confirmations, and agreement documentation.

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Coordinate with customers for payments, loan documentation, and registration formalities.

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Maintain regular communication with clients regarding project updates, handovers, and possession schedules.





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Relationship Management

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Build long-term relationships with customers to enhance brand loyalty.

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Ensure high levels of customer satisfaction by proactive support and assistance.

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Gather feedback from customers and share insights with management for process improvements.

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Coordination with Internal Teams

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Work closely with sales, legal, accounts, and project teams for customer requirements.

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Ensure proper documentation, records, and customer data management in CRM systems.

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Support in organizing site visits, client meetings, and handover events.

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Reporting & Documentation

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Maintain customer interaction logs, complaints, and resolution records.

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Prepare MIS reports on customer support activities and share with management.

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Ensure compliance with company policies and real estate regulatory requirements (RERA).

📌 Customer support Executive_Real Estate group(Moshi) (Pune)
🏢 Important Company of the Sector
📍 Pune