Customer Support Analyst (Bengaluru)

Customer Support Analyst (Bengaluru)

07 Aug
|
Recognized
|
Bengaluru

07 Aug

Recognized

Bengaluru

Receive phone calls, chats, emails, web inquiries and acknowledge within defined SLAs  Verify and update contact information  Entitlement management and enforcement  Create case for incoming inquiry if customer has required entitlement.  Resolve easy script driven cases  Forward/Handle material/service/training requests to relevant regional teams  Forward technical cases to the relevant Local / Regional Level 2/ Technical Success Manager / Solution Support team(s)  Pro-actively and on-demand, schedule services based on entitlements  Other administrative / ad-hoc activities: Customer Surveys.  Perform other job-related duties and special projects as assigned.  Preparation of Power point presentations  Reporting of customer support utilization, customer support operations  Collaboration within and across teams.








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📌 Customer Support Analyst (Bengaluru)
🏢 Recognized
📍 Bengaluru

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