Function

Customer Service

Main Goal

Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description

Collaborate with customers, Sales team, Sales Planner, Finance, S&OP;, Supply Chain

Provide necessary information to sales team as and when required.

Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you

- Preferably JDE knowledge

- Having positive knowledge of MS Office (Excel)

- Data Entry

- Timely responses

- Good relationship with the stakeholder functions





- Good presentation and communication skills

Skills

Accountability

Collaboration

Entrepreneurship

Respect

Communication

Computer Skills

Customer Service

Customer Focus

Listening Skills

Managing for Results

Problem Solving/Analysis

Product Knowledge

Sales Team Support

Sense of Urgency

Technical Skills

Teamwork

Your benefits and working environment

- Career Growth

- Diversity and Inclusion

- Gender Equality

- Employee Wellness

- Training and Development

- Safer Workplace

- Rewards and Recognition

Recruitment process

HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive

- Profile Screening

- Phone screening

- Interviews - 3 rounds

- Offer Discussion

- Offer Letter Issue

- Background Verification

- Pre Employment Medical Checkup

- Onboarding

📌 Customer Service Officer (India)
🏢 Recognized
📍 India