- Handle inbound calls from customers, resolving their queries and concerns in a timely and professional manner.
- Provide accurate information on products/services to customers, addressing their needs and preferences.
- Escalate complex issues to senior team members or supervisors when necessary, ensuring prompt resolution.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 3-8 years of experience in an international BPO environment handling inbound calls.
- Robust knowledge of US voice process (inbound customer service) and international voice process (inbound calls).
- Proficiency in handling multiple languages (English preferred) for effective communication with diverse clientele.
📌 Analyst Consumer Support (Chennai)
🏢 Lennox India Technology Centre (LITC)
📍 Chennai
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