Role & responsibilities

Key Responsibilities

- Handle customer inquiries through phone calls, WhatsApp, email, and social media platforms.
- Resolve customer complaints promptly and professionally while ensuring customer satisfaction.
- Coordinate with store teams and internal departments for issue resolution and service requests.
- Maintain accurate records of customer interactions, complaints, and follow-ups.
- Assist customers with product information, order status, exchange, return, and service-related queries.
- Follow up with customers to ensure timely resolution of concerns.
- Build and maintain positive relationships with customers to enhance brand loyalty.
- Escalate complex issues to the concerned department whenever required.
- Prepare daily, weekly, and monthly customer service reports.
- Ensure compliance with company policies and customer service standards.

Preferred candidate profile

- Excellent verbal and written communication skills.




- Strong customer handling and problem-solving abilities.
- Ability to remain calm and professional while dealing with difficult situations.
- Good knowledge of MS Excel, Word, and email communication.
- Strong interpersonal and coordination skills.
- Ability to multitask and work in a rapid-paced environment.

Qualifications

- MBA/Graduate in any discipline.
- Freshers with excellent communication skills are welcome to apply.
- Experience in customer service, retail, jewellery, or hospitality will be an added advantage.

Preferred Candidate

- Female candidates preferred.
- Positive attitude with a customer-first approach.
- Immediate joiners will be preferred.

Working Hours

10:00 AM 8:00 PM

Benefits

- Competitive Salary
- PF & ESI Benefits
- Performance Incentives
- Career Growth Opportunities
- Professional Work Environment

📌 Customer Service Executive (Bhubaneswar)
🏢 Arundhati Jewellers
📍 Bhubaneswar