Experience: 3 to 6 Years

Location: Mumbai (Work from Office)

We are looking for a proactive Client Delivery Specialist who can manage client relationships, handle escalations, coordinate with cross-functional teams, and ensure timely project delivery. The ideal candidate should have excellent communication skills, robust problem-solving abilities, and the confidence to manage client expectations in a fast-paced environment.

Key Responsibilities

- Manage end-to-end client communication and build solid client relationships.
- Handle client escalations through root cause analysis and solution-oriented discussions.
- Coordinate with internal teams to ensure timely delivery of client commitments.
- Track project milestones, monitor account health, and proactively identify risks.




- Set clear expectations with internal and external stakeholders.
- Analyze performance metrics and present actionable insights.
- Drive customer satisfaction through effective stakeholder management.

Requirements

- 3 to 6 years of experience in Client Delivery, Account Management, Customer Success, Service Delivery, or Project Coordination.
- Excellent verbal and written communication skills.
- Strong stakeholder management, negotiation, and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Experience in BGV, HR Tech, SaaS, FinTech, or service-based organizations is an added advantage.

📌 Client Delivery Specialist (Mumbai)
🏢 Baldor Technologies
📍 Mumbai