Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls/chat.
- Process transactions, update records, and maintain accurate documentation.
- Meet performance targets for quality, productivity, and sales metrics.
- Collaborate with team members to achieve common goals.
Job Requirements :
- 0-12 years of experience in BPO or call center environment/any enviroment
- Solid communication skills in English (written & spoken).
- Ability to work on international voice processes (US/UK) with ease.
- Basic knowledge of upselling techniques for increasing revenue.
📌 Customer Service Associate (Gurugram)
🏢 TP
📍 Gurugram