07 Aug
|
globiva
|
Gurugram
Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and qualified manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 0.5-4 years of experience in BPO/Call Centre environment with focus on inbound process (voice).
- Strong communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in inbound voice process procedures and protocols.
- Basic computer knowledge with proficiency in MS Office applications.
📌 Customer Support Executive (Gurugram)
🏢 globiva
📍 Gurugram