Responsible to develop, implement and troubleshoot call flows in Cloud Contact center workplace

Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.

Provide support to IP phones, IP softphones, Video endpoints

Coordination/monitoring of vendor maintenance requests and activities.

Work with Telecom carriers and technicians to resolve carrier problems.

Provide support for the audio/Video conferencing

Ensure video conferencing endpoints are operational and up to date.

Provide Global Call Recording/Archive System.

Provide support for the CTI environment.

Provide support for the reporting environment.

Provide support for other telephony adjuncts and emerging technologies as they are implemented.

#LI-CM1





- 6+ Years of experience in Voice Cloud Contact Center Technologies Support.

- 4+ years of experience in Cloud Contact Center as a Service Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9.

- On Premise Cloud Contact Center Technologies Avaya, Cisco, Genesys

- SIP, VOIP, IP Telephony Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.

- Basic understanding of Network Infrastructure Design and monitoring.

- Ability to work in a 24x7 Support environment.

📌 Senior Genesys Voice Network Engineer (Bengaluru)
🏢 Unisys
📍 Bengaluru