Location: Bangalore, India
Reporting to: SME Sales Lead (UK)
Tools Used: Zendesk (calls, tickets), Calendly, In-house Platform
Manages Team: Yes, a team of Sales Executive(s)

Role Overview:

The SME Sales - Sr. Team Lead is responsible for leading, coaching, and managing a team of SME Sales Executives to ensure high performance against targets and a consistent, high-quality seller experience. The role requires personal sales ability and a desire to sell whilst managing a team of SME Sales Executives.

This includes performance management, real-time coaching, and operational oversight across outbound calling, live selling, seller activation, and onboarding.

Working closely with the SME Sales Lead (UK), this role ensures that processes are followed, SLAs are met, and that each shift runs smoothly with clear communication, accurate reporting, and high standards of quality and compliance.

Key Responsibilities:

- Team Leadership & Performance Management
- Sales Coaching & Quality
- Shift Operations & Work Management
- Process, Systems & Data Accuracy
- Communication & Collaboration
- Onboarding Calls

Must-Haves:

- Outbound telesales TL experience (calling US / UK / APAC process)
- 3+ years international BPO outbound / inside sales experience

Key Skills & Experience

- 3+ years of experience managing teams.
- Excellent sales acumen and a track record of meeting sales targets.
- Strong coaching skills with the ability to give clear, actionable feedback and motivate others.
- Excellent verbal and written English, with a clear, neutral tone suitable for global markets.
- Confident in objection handling and consultative selling, with the ability to role-model best practice on calls.




- Comfortable using CRM or ticketing tools (Zendesk experience strongly preferred), plus Calendly and similar tools.
- Highly organised, with strong attention to detail around data accuracy.
- Resilient, solutions-focused, and able to remain calm and supportive under pressure.
- Willingness to work within a 24-hour, shift-based model aligned to US/UK business hours

Working Hours & Availability

- Monday to Friday
- 24 hours a day coverage model (Rotational-But mostly UK/AU shift : 10:30AM IST - 7:30PM IST)
- Supporting US, Canada, UK, and global English-speaking market

Perks and Benefits

- Flexible working policy with India office located in CBD Bangalore
- Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
- Personal annual L&D; Budgets to spend on your development
- Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
- Fully stocked snacks in pantry, Monthly team lunches, Quarterly All-site Socials
- Being at the forefront of an industry with new and exciting problems to solve

Applications will be considered only if they have:

- Team Leader experience in International Outbound Sales
- Hands on experience managing Outbound Calling / Cold Calling teams
- Team handling experience in International Telesales
- Team members selling products/services over calls
- Strong target driven sales workplace (not customer support)
- Excellent English communication

Profiles from the following backgrounds will NOT be considered:

- International Customer Support
- Customer Service
- Inbound Voice Process
- Blended Process (Inbound + Outbound)
- Technical Support
- Chat/Email Support
- Collections

Interested candidates may share their CV's at [email protected]

NOTE: Only shortlisted candidates shall be contacted.

📌 Sr. Team Lead - Outbound Sales (Bengaluru)
🏢 The Peoplemosaic Hr Services
📍 Bengaluru