We are looking for an experienced Tier 2 Application Support Engineer to support enterprise production applications and messaging platforms. The role involves troubleshooting complex production issues, root cause analysis, platform support, client onboarding, compliance activities, and operational improvements.
Key Responsibilities
- Handle Tier 2 production incidents and escalations
- Perform Root Cause Analysis (RCA)
- Support Kubernetes (AKS) environments
- Troubleshoot Kafka and Azure Event Hub
- Support IBM Sterling Integrator
- Monitor applications using Splunk, Grafana & Prometheus
- Execute SQL/PostgreSQL data analysis
- Support CI/CD deployments
- Perform Linux troubleshooting
- Support Azure and On-Prem production environments
- Participate in compliance and operational governance activities
Mandatory Skills
- Application Production Support
- Kubernetes (AKS)
- Kafka
- Azure Event Hub
- IBM Sterling Integrator
- Splunk
- SQL / PostgreSQL
- Linux
- Python
- CI/CD