Designation- Desktop Support Engineer

JD - JPL (Jio Platforms Limited)
--End-User In-Office Support--

- Provide touch/hands & eye support in coordination with the central team and vendors for end-user equipment.
- Provide onsite touch technical support to the end-users at JPL location.
- Providing on-site technical assistance for desktop and related IT issues.

Deliverables:
1. As an onsite technical support specialist, Service Partner is dedicated to provide expert assistance, troubleshooting, and support to end users, ultimately enhancing productivity and ensuring a seamless user experience.
2. Service Partner is proficient in the installation and configuration of desktops, laptops, and peripherals.
3. Additionally, Service Partner will manage support requirements during peak periods, such as festivals or unexpected surges in demand.
4. Service Partner will prioritize timely updates and closures of support tickets within JPL provided ITSM ticketing system, ensuring optimal performance, security, and functionality of desktop systems and peripherals.
5. Furthermore,



Service Partner will offer basic training to end users on new hardware or software, emphasizing best practices and productive system usage.
6. When faced with complex issues (Severity 1) beyond scope, Service Partner will promptly escalate them to higher-level technical support teams (L3) of JPL.
7. Service Partner is committed to rapidly respond to and managing critical incidents, minimizing downtime, and ensuring business continuity to JPL IT Infrastructure service in scope of this proposal.

LOCATION- Worli, Mumbai (JPL Office)

Graduation Mandatory preferred technical qualifications like BCA, BE, BTech, etc.

Communication & Presentation

Good verbal and written communication skills.

Candidate must be presentable, which includes:

- Appropriate dress code (formals)
- Neat grooming and hygiene
- Positive body language
- Confidence in interactions with clients, teams, and during field work

📌 Desktop Support Engineer (Mumbai)
🏢 Rigved Technologies
📍 Mumbai