Key Responsibilities

Audit &; Standardization

- Independently audit consultant calls and interactions.
- Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.

Compliance & Collaboration

- Address non-compliance through structured interventions such as PIPs, warnings, and

disciplinary actions.

- Collaborate with team leads and trainers to align quality standards with training outcomes.

Reporting & Analysis

- Analyze audit results and publish reports highlighting performance gaps.
- Manage SIM scores and call record analysis.

Experience and Skills Required :

Work Experience

14 years of experience in quality analysis or call auditing.

Technology Known

• MS Office (Excel, Word, PowerPoint)

• Outlook

Behavioural Traits Required

• Team collaboration

• Communication

• Resilience and compassion

• Empathy, patience, and adaptability

Qualifications

• Graduate or Diploma in any specialization

• No mandatory certifications required

📌 Quality Analyst (Bengaluru)
🏢 Innonex
📍 Bengaluru