Key Responsibilities:

Client Relationship Management

- Serve as the primary point of contact for assigned client accounts.
- Build long-term, trusted relationships by understanding client objectives, business priorities, and marketing goals.
- Anticipate client needs and proactively recommend solutions before challenges arise.
- Lead regular client meetings, present updates, gather feedback, and maintain clear communication throughout project lifecycles.
- Ensure clients receive timely updates, transparent communication, and a consistently high standard of service.

Campaign & Project Management

- Manage end-to-end execution of social media campaigns, content calendars, digital initiatives, and integrated marketing projects.
- Translate client requirements into clear, actionable creative briefs that enable internal teams to deliver effectively.
- Coordinate closely with Creative, Copy, Design, Video, Performance Marketing, Production, and Strategy teams.
- Manage timelines, approvals, revisions, budgets, and project milestones to ensure smooth delivery.
- Monitor project progress and proactively resolve bottlenecks to keep campaigns on track.

Quality & Delivery Excellence

- Review all creative and campaign deliverables before client submission to ensure accuracy, quality, and brand consistency.
- Maintain attention to detail across every stage of project execution.
- Ensure deliverables meet both client expectations and agency quality standards.

Commercial & Business Growth

- Understand project scopes, retainers, timelines, and commercial commitments.
- Ensure projects remain within agreed scope while protecting agency profitability.
- Identify opportunities for account growth, additional services, and campaign enhancements through strategic client conversations.
- Support business growth by strengthening existing client relationships and driving account expansion.

Collaboration & Leadership





- Foster strong collaboration between clients and internal teams.
- Maintain detailed documentation including meeting minutes, project trackers, timelines, and client feedback.
- Act as a dependable partner for both clients and internal stakeholders.
- Work closely with senior leadership while progressively taking ownership of larger client portfolios.

Desired Candidate Profile

- 35 years of experience in Client Servicing or Account Management within an advertising, branding, digital marketing, or integrated marketing agency.
- Strong understanding of social media marketing and digital campaign execution.
- Experience managing multiple client accounts simultaneously.
- Proven ability to build long-term client relationships and manage stakeholder expectations.
- Experience preparing creative briefs and coordinating cross-functional teams.
- Excellent project management and organizational skills.
- Strong verbal and written communication skills with confidence in client-facing interactions.
- Ability to work in a fast-paced agency environment while handling multiple priorities.
- Proficiency in Microsoft Office or Google Workspace. Experience with project management tools is an added advantage.

What We're Looking For

We're looking for someone who:

- Takes complete ownership of client accounts.
- Builds trust through consistency, reliability, and proactive communication.
- Can understand not just what clients ask for, but what they truly need.
- Remains calm, composed, and solution-oriented under pressure.
- Has exceptional attention to detail and organizational skills.
- Demonstrates robust commercial awareness and understands agency-client dynamics.
- Enjoys collaborating with creative teams and bringing ideas to life.
- Is curious about social media trends, consumer behaviour, and emerging marketing opportunities.
- Thinks beyond execution and actively contributes ideas that create value for clients.

📌 Account Executive (Bengaluru)
🏢 Basil Communications
📍 Bengaluru