Role & responsibilities

Finacle L1 Support Engineer Job Description

Role: Finacle L1 Support Engineer
Experience: 1–3 Years
Location: Navi Mumbai

Job Summary

We are looking for a Finacle L1 Support Engineer to provide first-level support for the Finacle Core Banking application. The candidate will be responsible for monitoring the application, resolving user issues, handling incident tickets, supporting branch users, and ensuring smooth banking operations with timely escalation to L2 teams when required.

Key Responsibilities

- Provide L1 production/application support for Finacle Core Banking Solution (CBS).
- Handle incidents, service requests, and user queries through ticketing tools.
- Monitor Finacle application health, services, and interfaces.
- Support Branch Operations, CASA, Deposits, Loans, Clearing, and Payments modules.
- Perform Day-End (EOD) and Beginning-of-Day (BOD) activities.
- Troubleshoot login issues, transaction failures,



and application errors.
- Escalate unresolved issues to L2/L3 teams and track them until closure.
- Maintain SLA compliance and update ticket status regularly.
- Generate logs and reports required for troubleshooting.
- Coordinate with infrastructure, database, and network teams during incidents.

Mandatory Skills

- Finacle 10.x / Finacle Core Banking
- Core Banking Operations
- Incident & Ticket Management (ServiceNow/Remedy/JIRA)
- EOD/BOD Operations
- Banking Domain Knowledge (CASA, Deposits, Loans)
- ITIL Process Awareness
- Basic SQL knowledge
- Excellent communication and troubleshooting skills

Preferred Skills

- ServiceNow / Remedy
- Basic Linux/Unix commands
- Application Monitoring
- Log Analysis
- ITIL Foundation Certification

📌 Finacle Support Engineer (Navi Mumbai)
🏢 Experis
📍 Navi Mumbai