Role Summary

This role is responsible for the end-to-end execution, operations, and analytics of priority Learning & Development initiatives. The incumbent ensures flawless program delivery (Onboarding, Manager Development Program, AI Academy), manages the LMS/LXP as a reliable and data-driven platform, and enables leaders to make informed talent decisions through high-quality dashboards and insights.

The role combines program operations, learning technology administration, analytics, compliance, and stakeholder management, serving as the operational backbone of the Learning & Development function.

Core Mandate:

- Execute priority Learning & Development initiatives and workshops with high quality and timely delivery.
- Drive operational excellence across L&D; through effective logistics, nominations, communication, and reporting.
- Build and maintain analytics dashboards to support data-driven decision-making.
- Serve as the LMS (and LXP) Administrator.
- Support AI Academy operations once established.
- Ensure data integrity, governance, compliance, and an exceptional stakeholder experience.

Key Responsibilities (KRAs):

1. Program Execution & Delivery (25%)

Execute and track delivery of planned Learning & Development programs, including:

- New Hire Onboarding
- Manager Development Program (MDP)
- AI Academy (once launched)

Own end-to-end program operations, including:

- Cohort setup
- Calendar management
- Nominations
- Leadership follow-ups
- Training room and virtual session logistics
- Posters, newsletters, and learning communications
- Evaluations, assessments, and completion tracking
- Seamless learner and facilitator experience

Success Metrics

- 95% of planned milestones delivered on time and within scope
- 90% onboarding completion within 30 days
- 85% onboarding completion within 6090 days
- MDP completion 85%
- MDP cohort NPS 8/10
- 20% knowledge gain
- AI Academy completion 80%
- AI Academy cohort NPS 8/10
- 20% knowledge gain

2. Analytics, Dashboards & Insights (20%)

- Own the Learning & Development data pipeline across LMS/LXP, HRIS, and survey tools.
- Build and maintain Power BI/Tableau dashboards covering:
- Participation
- Completion
- Engagement
- Learning effectiveness
- Skill acquisition

- Ensure data accuracy, dashboard reliability, and metric consistency.




- Produce monthly insights reports with actionable recommendations.

Success Metrics

- 99% dashboard uptime
- No more than one critical discrepancy per quarter
- Monthly insights containing at least three actionable recommendations
- 50% recommendation adoption
- Time-to-insights within five business days after data cut-off.

3. LMS Administration & Operations (20%)

Act as the LMS (and future LXP) System Administrator.

Responsibilities include:

- User and role provisioning
- Content uploads and publishing
- Curriculum management
- Certification management
- Email templates
- Workflow management
- Coordination with IT for SSO, releases, and system enhancements
- Platform data quality and SLA management

Success Metrics

- 95% SLA adherence
- Content publishing within 48 hours
- User provisioning within 24 hours
- Duplicate records below 0.5%
- Orphan enrollments below 1%
- 100% accurate curriculum mappings for every release.

4. LXP & Content Operations (10%) (When Applicable)

- Manage the learning content lifecycle.
- Maintain skill and role tagging.
- Conduct regular content reviews and archival.
- Monitor learner engagement through LXP analytics.

Success Metrics

- 100% of assets tagged with skills and roles
- Content review cycle completed every 90 days
- Archive content older than 180 days
- 15% quarter-over-quarter improvement in active learners or session time.

5. Stakeholder Experience & Enablement (10%)

Deliver an outstanding experience for:

- People Managers
- HR Business Partners
- Program Owners

Responsibilities include:

- SLA management
- Status reporting
- Quarterly Business Reviews
- Developing and maintaining a self-service knowledge base, including FAQs, SOPs, and quick-reference videos

Success Metrics

- Stakeholder CSAT 4.5/5
- 90% positive feedback for enablement content
- 30% reduction in repetitive support tickets.

6. Governance, Risk & Compliance (10%)

- Conduct quarterly access and privacy reviews.
- Maintain audit readiness and documentation.




- Manage compliance training assignments, reminders, and escalations.

Success Metrics

- 100% on-time access reviews
- Zero critical audit findings
- 100% compliance training assignment
- 98% compliance completion rate.

7. Continuous Improvement & Cost Efficiency (5%)

- Monitor license utilization and platform adoption.
- Optimize learning platform usage and licensing costs.

Success Metrics

- 85% active license utilization.

Example Quarterly OKRs

Objective 1: Deliver High-Quality Programs at Scale

- KR1: Deliver 95% of planned program milestones
- KR2: Achieve MDP completion of 85% with NPS 8
- KR3: Achieve 90% onboarding completion within 30 days

Objective 2: Enable Data-Driven Learning Decisions

- KR1: Launch an integrated L&D; dashboard by Week 6 with 99% uptime
- KR2: Publish monthly insights with at least three recommendations and achieve 50% implementation
- KR3: Deliver insights within five business days of data cut-off

Objective 3: Operate a Reliable Learning Platform

- KR1: Meet LMS service levels:
- Content publishing within 48 hours
- User provisioning within 24 hours

- KR2: Achieve LMS adoption of at least 60% within the first six months.

Experience & Capability Requirements

Must Have

- 3-8 years of experience in Learning & Development Operations, Learning Platforms, or HR Analytics
- Strong hands-on LMS administration experience
- Proven experience creating dashboards and analytics using Power BI or Tableau
- Excellent execution and stakeholder management skills
- Strong operational rigor
- Strong documentation, SOP creation, and process design capabilities

Good to Have

- Experience implementing or managing Learning Experience Platforms (LXP)
- Exposure to AI learning programs or AI academies
- Working knowledge of HRIS integrations and data governance.

Evidence of Success

A successful candidate will consistently demonstrate the following outcomes:

- Learning programs launch on schedule with high completion rates and robust participant satisfaction (NPS).
- Business leaders actively use dashboards to make talent and learning decisions.
- The LMS operates reliably with minimal issues and high data accuracy.
- Stakeholders trust the quality of data, processes, and overall Learning & Development experience.

📌 Assistant Manager - Learning & Development (Gurugram)
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📍 Gurugram