Roles and Responsibilities
- Handle international customer calls, emails, and chats to provide excellent customer service.
- Resolve customer queries related to products/services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Meet performance targets set for first call resolution rate, handle time, and quality metrics.
Desired Candidate Profile
- 0-5 years of experience in an International BPO environment handling US/UK clients (preferably).
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts (as per business requirements).
- Robust problem-solving skills with attention to detail and ability to multitask effectively.
Please Share your CV on the below given details;
Diksha Vij- (phone hidden) or
[email protected]
Kartik Thakur-
[email protected]
📌 International Voice Process Executive (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru