Order to Cash (OTC) Job Description

Job Title: Order to Cash (OTC) Specialist / Analyst / Executive

Overview

The Order to Cash (OTC) Specialist is responsible for managing the end-to-end OTC cycle including order management, billing, accounts receivable, collections, cash application, and customer query resolution. The role ensures accurate order processing, timely billing, effective credit control, and on-time payment collection to support healthy cash flow.

Key Responsibilities

1. Order Management

- Process sales orders accurately in ERP (SAP / Oracle / NetSuite / Workday).

- Validate order details, pricing, discounts, tax codes, credit limits, and approvals.

- Coordinate with Sales, Logistics, and Supply Chain teams for order fulfillment.

- Manage order changes, cancellations, and delivery issues.

2. Billing & Invoicing

- Generate customer invoices based on shipments, deliveries, contracts, or milestones.

- Ensure invoices comply with customer and regulatory requirements.

- Resolve billing errors and discrepancies.

3. Accounts Receivable & Collections

- Follow up with customers for pending and overdue payments.

- Send reminders, reconcile payment issues, and resolve disputes.

- Monitor aging analysis and reduce DSO.

- Maintain customer relationships with regular communication.

4. Cash Application





- Apply customer payments (bank transfers, cheques, lockbox, credit card).

- Investigate unidentified or short payments.

- Match remittances with invoices and explicit open items.

5. Credit Management

- Support credit checks and credit limit reviews.

- Release blocked orders after validation.

- Identify high-risk accounts and escalate when required.

6. Reporting & Compliance

- Prepare daily/weekly/monthly AR aging, collections, and cash reports.

- Ensure compliance with SOX, internal controls, and company policies.

- Maintain audit-ready documentation.

Skills & Competencies

- Strong understanding of Order to Cash, AR, Billing, Collections, and Cash Application processes.

- Hands-on experience in SAP SD / FI, Oracle AR, NetSuite, or other ERPs.

- Good communication and customer-handling skills.

- Analytical skills and problem-solving ability.

- Proficiency in Excel (Vlookups, Pivot Tables).

- Ability to handle high volumes with accuracy.

Qualifications

- Bachelors degree in Commerce, Finance, Accounting, or related field.

- 05 years of experience in OTC / AR / Billing / Collections (as per level).

- Shared services / GCC experience is an added advantage.

📌 Credit and Cash Analyst (Kolkata)
🏢 Deloitte US-India Offices
📍 Kolkata