Hello Job seekers,

Greetings from Niftel Communications !!

We're Hiring | Team Leader | Gurgaon | Niftel Communications

Ready to take the next step in your BPO leadership career? Join Niftel Communications and lead a high-performing team!

Position: Team Leader
Location: Gurgaon (Work From Office)
Salary: Up to 32,000 In-Hand
Joining: Early/Immediate Joiners Preferred

Key Responsibilities:

Lead, motivate, and manage a team to consistently achieve operational goals.
Monitor team performance and ensure adherence to SLAs and client expectations.
Conduct coaching sessions, team huddles, and performance reviews.
Drive continuous improvement through feedback, mentoring, and action plans.
Collaborate with Quality, Training, and Operations teams to enhance team performance.

Required Skills & Experience:

Prior experience as a Team Leader in the BPO industry is mandatory.
Solid understanding of BPO operations and people management.
Sound knowledge of key KPIs & KRAs, including:

- AHT (Average Handle Time)
- CSAT (Customer Satisfaction)
- Quality Scores




- Productivity & Utilization
- Shrinkage & Attendance
- SLA Adherence
- Schedule Compliance
- Attrition Management
- Team Performance & Coaching

Excellent communication, leadership, and stakeholder management skills.

Interested candidates can share their updated resumes via DM or on the Whatsapp @ (phone hidden).

Wanting to be connected soon , please fill the link below -

https://docs.google.com/forms/d/e/1FAIpQLSetW3cLe3Y9fVFywI7IzYzvErZUCo95YN-te0FhBO4IjU2DNQ/viewform?usp=header

References are highly appreciated! If you're not looking for a change, please share this opportunity with someone in your network or pass along my contact details. Your referral could help someone take the next step in their career.

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📌 Operations Team Lead (Gurugram)
🏢 Niftel Communications
📍 Gurugram