Skill required: Procure to Pay - Accounts Payable Process

Designation: Delivery Operations Associate Manager

Qualifications: BCom

Years of Experience: 10 to 14 years

What would you do

- Lead and manage end to end Procure to Pay (P2P) operations within a Shared Services environment, ensuring stable, efficient, and compliant service delivery.

- Provide people leadership to P2P teams handling purchase order management, invoice processing, supplier queries, and payment support.

- Own process governance and performance, driving adherence to SLAs, policies, controls, and quality standards across P2P activities.

- Act as a key operational partner to Procurement, Finance, and business stakeholders, managing escalations and complex issues effectively.

- Drive standardisation, continuous improvement, and productivity enhancements across P2P processes.

- Use data and insights to monitor performance, identify risks, and improve outcomes related to cycle time, quality, and compliance.

- Lead and support transformation initiatives, including process simplification, system optimisation, automation, and digital adoption.

- Ensure strong control discipline and audit readiness, balancing service excellence with risk and compliance requirements.
Added Advantage Digital, Automation AI

- Exposure to automation, RPA, analytics, or AI enabled finance solutions (e.g., AI assisted PO compliance checks, IDP/OCR, AI enabled matching for price, quantity, and receipt variances) will be a strong advantage.

What are we looking for
Experience Education





- 1014 years of experience in Procure To Pay (PTP) within the Finance Accounting function.

- Experience in a BPO / shared services environment retail / co-operative industry is an added advantage.

- Exposure to Retail industry processes and operations is desirable and will be considered an added advantage

- Bachelors degree in Finance / Accounting or MBA (Finance).
Systems Applications

- Experience working on SAP HANA and other relevant finance systems is preferred and considered an added advantage.

- Strong working knowledge of MS Excel and MS Word.

- Advanced Excel skills (e.g., complex formulas, data analysis, pivot tables) will be an added advantage.

Communication Interpersonal Skills

- Ability to interact effectively with customers and client SMEs for daily operational and governance activities.

- Excellent verbal and written communication skills, enabling effective interaction with clients and internal stakeholders via calls and emails.

- Ability to work closely with team leads and stakeholders to drive process and organizational initiatives.

- Capable of communicating clearly and professionally with client reconciliation SMEs and third party teams, and of raising timely, accurate, and well articulated queries





Roles and Responsibilities:

- Own and oversee end to end Procure to Pay operations, including Requisition to PO, goods receipt, 2/3 way matching, invoice processing, supplier queries, and payment support.

- Ensure accurate, timely, and SLA compliant delivery of P2P services in line with defined policies, procedures, and internal controls.

- Be accountable for operational stability, including backlog management, prioritisation, and resolution of delivery issues and risks.

- Lead, coach, and manage P2P team leads and analysts, setting clear performance expectations and driving delivery against KPIs.

- Build and sustain a high performing team culture focused on quality, accountability, and continuous improvement.

- Act as a senior operational partner to Procurement, Finance, and business stakeholders, managing escalations and complex supplier issues.

- Ensure strong controls, risk management, and audit readiness, including approvals, segregation of duties, and vendor master controls.

- Monitor and analyse P2P performance metrics (e.g., invoice cycle time, exception rates, first pass yield, SLA adherence) and provide insights to leadership.

- Drive continuous improvement and transformation initiatives, including process standardisation, simplification, automation, and digitisation.

- Partner with Finance Transformation, IT, and Procurement on system enhancements and act as a change leader to drive adoption of current ways of working.

Qualification BCom

📌 Delivery Operations Associate Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru