Job Title: Techno Sales & Support Engineer

Salary: 18,000 per month

Employment Type: Full-Time

Preferred : Male Candidates Only

Interested candidates, apply through the link given below:

https://hrms.officetime.io/apply/3

Job Summary

The Techno Sales & Support Engineer is responsible for providing technical expertise throughout the sales cycle while delivering exceptional post-sales support to customers. This role serves as a bridge between the sales and technical teams, ensuring customers receive the right solutions, seamless implementation, and timely technical assistance. The ideal candidate should possess strong technical knowledge, effective communication skills, and a customer-focused approach.

Key Responsibilities

- Understand customer requirements and recommend appropriate products and technical solutions.
- Support the sales team by providing technical presentations, product demonstrations, and solution-based consultations.
- Prepare quotations, technical proposals, and product documentation for prospective clients.
- Coordinate with internal teams to ensure timely product delivery, installation, and implementation.
- Provide post-sales technical support, including installation, configuration, troubleshooting, and maintenance.
- Diagnose and resolve customer technical issues through phone, email, remote support, or onsite visits.
- Conduct product training sessions and educate customers on product features and best practices.
- Maintain accurate records of customer interactions, service requests, installations, and support activities.




- Collaborate with the development and technical teams to communicate customer feedback and product improvement suggestions.
- Build and maintain long-term customer relationships by ensuring high levels of service and customer satisfaction.
- Monitor assigned support tickets and ensure timely resolution in accordance with service standards.
- Stay updated on company products, emerging technologies, and industry trends to provide effective technical guidance.
- Assist in identifying new business opportunities through customer interactions and support activities.
- Prepare periodic sales, support, and customer service reports for management review.
- Follow company policies, quality standards, and documentation procedures while ensuring qualified customer service.

Qualifications

- Bachelor's Degree in Electronics, Electrical, Computer Science, Information Technology, Mechanical Engineering, or a related discipline.
- 6 months of work experience or internship experience in Technical Support, Technical Sales, Customer Service, or a related field.
- Fresh graduates with relevant internship experience are encouraged to apply.

Required Skills

- Strong communication and presentation skills.
- Basic knowledge of computer hardware, networking, and software troubleshooting.
- Good analytical and problem-solving abilities.
- Customer-oriented mindset with excellent interpersonal skills.
- Proficiency in Microsoft Office applications.
- Ability to manage multiple tasks and work effectively in a team environment.
- Willingness to travel for customer visits and field support, when required.

📌 Walk-in || Techno Sales and Support Engineer (Chennai)
🏢 GB Tech
📍 Chennai