Role & responsibilities

Provide day-to-day IT support for desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.

- Install, configure, maintain, and troubleshoot Windows operating systems, Microsoft Office applications, and other business software.
- Administer and monitor LAN, WAN, Wi-Fi, VPN, firewalls, switches, routers, and internet connectivity.
- Manage Active Directory, user accounts, group policies, file permissions, and email administration.
- Support ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent), manufacturing applications, and business-critical software.
- Monitor server performance, storage systems, virtualization platforms, and cloud services.
- Perform regular system backups, disaster recovery testing, and data restoration activities.
- Implement and maintain cybersecurity controls, antivirus solutions, endpoint protection, and patch management.
- Ensure compliance with IT security policies, data integrity requirements,



and regulatory standards applicable to the pharmaceutical industry.
- Coordinate with external vendors and service providers for hardware procurement, software licensing, AMC, and technical support.
- Maintain IT asset inventory, software licenses, configuration records, and technical documentation.
- Resolve user incidents and service requests within agreed service levels (SLAs).
- Support implementation of recent IT infrastructure, system upgrades, and digital transformation projects.
- Conduct user training on IT systems, cybersecurity awareness, and best practices.
- Assist during internal audits, customer audits, and regulatory inspections by providing required IT documentation and system support.
- Recommend and implement process improvements to enhance IT service efficiency and system reliability.

📌 IT - Sr. Executive (Vadodara)
🏢 Exemed
📍 Vadodara