> About the job

Service is responsible for driving service revenue growth by proactively Engaging with existing customers at site level.

The role focuses on understanding customer operations, identifying improvement opportunities, positioning Armstrong Dematic Service capabilities, and converting insights into revenue through Spares, AMC/CMC, OSS, upgrades, and modifications.

Key Responsibilities:

- Build and manage robust relationships with customers through regular site visits and operational reviews.
- Present and position Armstrong Dematic s service capabilities as a lifecycle value proposition.
- Identify operational gaps, reliability risks, and improvement opportunities at customer sites.
- Convert identified opportunities into executable service proposals and orders.
- Generate service revenue through spares, AMC/CMC, OSS, upgrades, and system modifications.
- Coordinate with service operations, engineering, and spares teams for solution finalization.
- Ensure smooth handover from order booking to service execution and closure.

Key Skills & Competencies: Technical & Business Competencies:
- Strong understanding of automated systems (ASRS, Conveyors, Sorters, Robotics, WCS) and maintenance concepts (MTBF, MTTR, uptime, spares strategy)
- Ability to translate technical issues into business value propositions

Customer & Sales Skills:
- Consultative selling mindset
- Problem-solving orientation (solution selling, not price selling)




- Confident presentation and negotiation skills
- Ability to influence customer decisions with data and logic

Behavioral Competencies:
- Ownership & accountability
- High customer empathy
- Strong follow-up discipline
- Collaborative mindset across functions
- Comfortable working independently at customer sites

Educational Qualification & Experience Required:
- BE / B.Tech / Diploma in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related discipline.
- MBA in Sales, Marketing, or Operations will be preferred.
- Minimum 5-7 years of experience in Service Sales, After-Sales Service, Technical Sales, or Industrial Service Business Development.
- Experience in Intralogistics, Automation, Material Handling Systems, or Industrial Automation will be an added advantage.

What We Offer

Join a dynamic team where youll develop customer partnerships, expand service opportunities, and play a key role in driving sustainable business growth.

Interested candidates can apply by filling out the application form on this page. Shortlisted candidates will be contacted by our HR team.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

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