Job Description:

Location: Mumbai (Goregaon)

Working Days: Monday - Saturday

Time: 9:30AM - 6:00PM

Role: Team Lead CRM

Roles & responsibilities of a CRM :

- Representative of DTDC in front of clients ensuing revenue growth MoM & QoQ
- Gaining SOW from the existing accounts
- Being a team player, hand holding team & enabling them to upsell-cross sell & achieve their KRA
- Person will be responsible for retaining the clients & growing their client base by ensuring minimum churn
- Play hiring manager role & hire positive candidates & guide team by being their mentor
- Cross functional day to day interaction with ops, commercial, IT team etc.
- Responsible for helping the collection team by engaging into reconciliation & collecting the outstanding before the credit period.
- Identify gaps & scope of improvements in the process & panels & take up with the development team for execution
- Sharing inputs over network expansion,



evaluating competitor's presence in the market & build strategies to improve
- Streamlining data collection process & modifying dashboards for better data visibility & automating process to reduce manual efforts
- Proposing several team motivational activities

Requirements :

- Active listener with strong written & verbal communication skills
- Team worker with ability to manager & lead manpower
- Training & Mentoring
- Public speaking & presentation skills
- Strategic Planning & analytical skills
- Proficient with MS office
- Loss & revenue prevention skills
- Cost optimization
- Upselling - Cross selling skills
- Conflict resolution & problem solving skills
- Process improvement & business development skills

📌 Team Lead CRM (Mumbai)
🏢 Dtdc Express
📍 Mumbai