Department: Front Office / Guest Services
Reports To: Front Office Manager

Job Summary

The Front Office Associate is responsible for providing exceptional guest service, managing check-in and check-out processes, and ensuring a smooth and welcoming experience for all hotel guests. This role serves as the first point of contact and represents the hotels brand and standards.

Key Responsibilities

- Greet and welcome guests upon arrival with a friendly and professional attitude
- Handle guest check-in and check-out efficiently
- Manage room reservations, cancellations, and modifications
- Answer phone calls, emails, and guest inquiries promptly
- Provide information about hotel services, facilities, and local attractions
- Handle guest complaints and resolve issues in a timely manner
- Coordinate with housekeeping and other departments to ensure room readiness
- Maintain accurate records of bookings and payments
- Process billing, invoices, and payments (cash, card, digital)
- Ensure the front desk area is clean,



organized, and presentable.

Required Skills & Qualifications

- Bachelors degree or diploma in Hospitality Management or related field (preferred)
- Previous experience in a hotel front office or customer service role is an advantage
- Solid communication and interpersonal skills
- Good problem-solving abilities
- Basic computer knowledge and familiarity with hotel management software
- Professional appearance and positive attitude
- Ability to multitask and work under pressure
- Flexibility to work shifts, weekends, and holidays.

Key Competencies

- Customer Service Excellence
- Communication Skills
- Attention to Detail
- Teamwork
- Time Management
- Conflict Resolution
- Working Conditions
- Shift-based job (morning, evening, night shifts)
- Requires standing for extended periods
- Fast-paced and guest-facing environment.

📌 Front Office Associate (New Digha)
🏢 Cygnett Hotel
📍 New Digha