Role & responsibilities:

- Manage stakeholders for site survey, site readiness, material delivery tracking etc.
- Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation
- Windows, Ubuntu, ClassEdge Server & Client installation, troubleshooting.
- Timely Implementation as per commencement dates.
- Ensure high level of Customer Satisfaction through smooth service
- Manage outsourced staff, provide timely feedback and monitor their performance.
- Coordination & troubleshooting IT service calls at client site.
- Coordination with service desk & OEM to ensure SLA management.
- Coordination for repossession of assets.
- Follow up with the clients for collections.
- Visit the client site and ensure smooth working of Installed Assets
- Update Project portal in a timely manner

Required Skills:

- Desktop and Projector Troubleshooting,
- Vendor Management
- Understanding on routers and switches.
- LAN and WAN installation

Qualification:

- BSc degree in Computer Science, Engineering or a related field.
- Proven experience as a Technical Manager or similar role.

📌 Area Technical Manager - Navi Mumbai (Field Work)
🏢 Tata ClassEdge
📍 Mumbai