Essential Duties and Responsibilities:

- Train new hire trainees on process and bring them up to the expected benchmark before they hit the floor
- Provide support on floor to On Job Training associates
- Maintain the version control document for the respective up to date updated process and product.
- Responsible for completing the training within the defined time frame
- Conducting refresher training program based on the training need analysis shared by the Transactional Quality team
- Facilitate knowledge sharing and capture within and across teams
- Evaluation of training for the teams and generating training needs
- Maintain and share timely reports to the stakeholders
- Capable of auditing calls and taking actions accordingly
- Conduct process knowledge tests and bridging the gaps with respect to the process




- Should conduct employee engagement activities related to training

Essential Skills:

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office Word, Excel and Outlook)
- Should have robust analytical, interpersonal skills
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Education & Experience:

- Graduation mandatory
- 3+ years of experience in BPO industry, and at least 2 years of experience as a Trainer in healthcare

Interested candidates please send your resume on WhatsApp (phone hidden)

📌 Hiring Healthcare Trainer- BPO (Hyderabad)
🏢 Apollo Health Axis
📍 Hyderabad