Were Hiring – Operations Service Excellence Manager
We’re looking for a seasoned professional with 7+ years of service industry experience for a leading medical devices company.
Key focus areas:
Driving customer satisfaction through NPS improvements
Monitoring CRM activities and ensuring timely case closures
Enhancing operational excellence with SOP alignment and audit readiness
Supporting service revenue growth via customer engagement and upsell opportunities
What we’re looking for:
Robust CRM knowledge and analytical mindset
Excellent communication skills (English, Hindi, local language)
Master’s degree in Engineering or Science preferred
Location: Mumbai
Travel: ~10 weeks annually