We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage payment collections, customer follow-ups, and account coordination. The ideal candidate should have excellent communication skills and be able to coordinate effectively with customers, sales, and accounts teams to ensure timely payment recovery while maintaining solid customer relationships.
Key Responsibilities
- Follow up with customers for outstanding payments and ensure timely collections.
- Regularly communicate with customers regarding pending invoices and payment dues.
- Coordinate with the Sales and Accounts teams to track payment status and resolve payment-related issues.
- Address customer queries related to invoices, payments,
and account statements.
- Maintain accurate records of customer interactions, follow-ups, and collection updates.
- Build and maintain long-term customer relationships while ensuring smooth payment recovery.
- Prepare daily, weekly, and monthly collection reports.
- Ensure timely escalation of overdue accounts when required.
Eligibility
- Graduate in any discipline.
- 03 years of experience in Collections, Customer Service, Customer Relationship Management, Accounts Receivable, or Payment Follow-up.