Qualification: Bachelor's Degree (Business, Finance, Accounting, or related field preferred)
Job Description
We are looking for experienced professionals with a background in Cards Operations, Chargebacks, and Disputes Management to join our Banking Operations team.
Key Responsibilities
- Review and process credit card disputes based on customer documentation and card association guidelines (Visa, MasterCard, AMEX, Discover, etc.).
- Apply business rules and judgment while handling complex dispute cases.
- Conduct investigations and evaluate supporting documentation.
- Refer cases for additional information when required.
- Perform General Ledger accounting, reconciliation, and account proofing activities.
- Track aged financial entries and ensure timely resolution.
- Ensure accurate MIS reporting and timekeeping.
- Maintain information security and confidentiality of sensitive customer data.
- Deliver high-quality customer service while minimizing operational losses.
Required Skills
- Robust experience in Chargebacks and Disputes processing.
- Good understanding of Cards Operations.
- Strong written communication skills.
- Excellent analytical and investigative skills.
- Attention to detail and accuracy.
- Ability to make effective decisions in complex scenarios.
- Proficiency in MS Office tools.
- Good keyboard and typing skills.
- Ability to work independently and collaboratively within a team.
Preferred Candidate Profile
- 2-5 years of experience in Banking Operations.
- Experience handling Visa, MasterCard, AMEX, and Discover dispute processes.
- Customer-focused and results-oriented mindset.
- Strong time management and organizational skills.
- Self-motivated with a proactive approach to problem-solving.